How We Keep Your Information Safe

ORCA respect's your privacy and any information collected on this Website will not be shared with any third party without your consent. However contact information such as a phone number, may be required to enable goods to be delivered without delay.

We will require you to provide particular personal information such as your credit card details and your billing address for the purposes of completing your order. We will only use this information for the purposes of managing your order or your usage of the Website.

Providing additional personal information is up to you. We collect personal information to enter you in contests and notify you of results, to e-mail you with updates, news and special offers, to respond to your questions or comments, to register you for certain features on the Website.

ORCA (and those people or companies employed by ORCA who help make this Website, its content and its services) will process and use your personal information in order to respond to your feedback - like responding to problems, improving our services and gearing what we do to suit your requirements further.

Beyond this, we will not share your information with any other company without your consent unless we are required to do so by law, if you have won a prize or if you have made a request for specific information. If you give us consent then we may share your information with our partners, subsidiaries or subsidiary companies in order that they can contact you with information, promotions, products, services and offers that may be interesting to you.

We will never sell your information to any other company.

Our policy is to allow users to unsubscribe from our regular emails at any time. You can do this by clicking on the Unsubscribe link at the bottom of the email you've received. If you have a registered account with us, you can change your email preferences in the My Account section of the web site. However, should you experience any problems, please call our Customer Service Team who will assist you.

If you have asked us to stop sending emails, and this hasn’t happened, it may be because the email address to which we are sending them is not the same as the address you sent your request from. Please check the address we are using and include this information in your request. The easiest way to do this is to return to us the whole of the unwanted email. The address we are sending to is included within the message.