Returns

Returns Instructions
We hope you will be completely satisfied with any product purchased fromOrca Shop, but if for any reason you are unhappy with your purchase please return it to us (unused/unworn/still in original packaging).

Under distance selling regulations you may cancel your order by returning any item up to 7 days* from the day after delivery. (*rules for return in your Country)

Please indicate on your delivery note the item(s) you are returning and the reason. For information on how to return your goods please see the reverse of the delivery note enclosed with your order. Customers should obtain proof of postage when returning goods to us. It is also advised that for high value goods they are sent by recorded delivery service as we can not be responsible for non delivery of returned items:

Returns Department

Orca-Versand.de
c/o Magic Onlinepower.de GmbH
Wilhelmstraße 23
D-74564 Crailsheim
Germany

Please bear in mind the following:
1. When you recieve items you have ordered, we reconise that you will want to try them on to ensure the fit and feel is as you envisaged. Many of our products are worn next to the skin, so please bear this in mind when trying them on and wear underwear beneath.

2. Please remember, we can only issue you with a refund if the returned product concerned is in a fully re-saleable condition.

3. Many of our products have swing tickets attached which explain something specific about the item. Do not remove these swing tickets. If they are found to have been removed, we will be unable to offer a refund.

4. Return postage and packing costs will be met by the customer (except for faulty/damaged items) but no postage and packing charges will be added for exchanged items. Customers should obtain proof of postage when returning goods to us, as we cannot be held responsible for parcels lost on return to us.